Fire Compliance Booking
Role
Role: UI Designer
Scope: 3-week Sprint
Constraints: Mobile, Tablet & Desktop Website
Overview
America’s Fire Shield is a fire safety service helping commercial & residential properties across the US be safe by selling certified equipment and inspecting fire extinguishers while consulting on proper coverage. Through America’s Fire Shield website, customers can order their service on demand.
Challenge
Currently, America’s Fire Shield customers are not using the website to book their fire safety services online. The process encourages users instead to leave the website creating a high bounce route as well as a higher volume of calls to book.
My task was to develop an easy-to-understand booking process for their customers while reducing both phone calls received and the website’s bounce rate.
Results
ume of calls to book.
My task was to develop an easy-to-understand booking process for their customers while reducing both phone calls received and the website’s bounce rate.
But where do we begin?
What am I being asked to do, and what’s the problem I’m looking to resolve?
Problem: people are not using the scheduling service. Highlight that.
Therefore, Let’s get to it. I didn;t do research but someone else did
Yeah so what am I provided with?
What’s going on in the fire compliance world?
Let’s get a base intro towards what I’m supposed to do
I have no clue what fire compliance stuff is
But, what to do with prototypes & suggestions?
Alright I’m most likely going to build off those suggestions and my takeaways from the research
Start linking suggestions to concepts
As well as linking current concepts to what I’d propose
Cause at the end of the day, I am the actual UI designer duhhhh
And there’s a lot of back and forth here
I’m faced with challenges of time & feedback
Feedback is encouraged, but where are we disagreeing?
What are some things I advocated for?
Let’s spice it up & land on an agreement
Therefore, we settled on designs
What were those designs?
But, I can’t design without adding color & type
What were those designs?
Therefore, the creation of the style guide
What were those designs?
But what did it help build? It helped build my hi-fi!
Let’s show off the prototype
Let’s show off those screens across multiple devices
Therefore the results of the prototype are…
Let’s show off the prototype
Let’s show off those screens across multiple devices